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Building genuine connections and relationships with your patients helps you perform your duties better and puts your patient at ease. By developing some simple skills, you can quickly and easily step into a situation and build rapport with your patients, improving their experience and growing positive outcomes in their medical care. While creating connections outside the hospital may take a little more time, when patients are under stress and in the hospital, they’re looking for someone with whom they can connect and who will help them feel safe and secure. By becoming that person, you help improve patient outcomes and raise the level of care at your hospital.
Start out the conversation with an introduction of who you are and what your role is on the team. People connect with people, not uniforms or stethoscopes. When you interact with someone on a person-to-person basis, it demonstrates you want them to know who you are and what you’ll be doing to care for them. Although it might be natural for you to touch another individual, remember you’re invading their personal space. Instead, before you start checking their blood pressure or taking their pulse, be sure you’ve introduced yourself, and then ask if you can touch them to perform care. It’s as easy as saying, “I’m going to take your blood pressure now” or “I’m going to take your pulse.”
Although working in a hospital is highly distracting to you, it is anxiety-producing for your patient. By keeping your focus on the individual, it helps both you and your patient to stay focused on the present and finish the task at hand. It also helps you build a better connection with your patient as they can see they are the center of attention. Do this by maintaining eye contact, staying focused on the conversation and treating them with respect and compassion.
When you validate what your patient has told you, you’re communicating to them that you’ve heard and understood their concerns. This doesn’t mean you’re telling them what you’re going to do about it, or what they should do about it. In fact, it’s quite the opposite, you are communicating respect about how they feel even if you cannot help them in the way they would like.
Patients are under stress and feel vulnerable in a hospital setting. When you can be honest with them, giving them the information they need and doing exactly what you say you’ll do, you promote trust with your patient. Be honest about when you’ll be back with pain medication or to provide them with whatever they’ve asked for. If you can’t make it back when you promised, send an aide to communicate that you’re on your way.
Although you may be the expert in medical care, your patient and their family are experts on the way the patient’s body will react or what has been normal for them in the past. Showing patients respect by listening to their concerns and validating their fears increases their trust in you and helps build a bond between you and your patient that helps improve both patient care and outcomes.
Learning new skills to promote successful patient outcomes is a continuous journey throughout your career. At Capital Healthcare Solutions, it’s our goal to help you grow your own successful career. Contact our recruiter today to help move your career forward.