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Your communication skills may be the one personal skill with the greatest impact on your job satisfaction, your relationships with your colleagues and your patient satisfaction. In fact, it’s integral to your career success and professional development. It really does not matter what field you practice in; your communication skills help you to succeed. It is the number one soft skill employers are looking for during an interview. The good news is that you are not born with good skills, they can be learned. There are steps you can take immediately to strengthen your communication skills and stand out at work.
It may seem counterintuitive to listen more and speak less as you’re learning and practicing strong communication skills, but listening may be more important to your progress than speaking. People want to know they are truly being heard, another form of respect. Instead of formulating your response while the other person is speaking, truly listen to what is being said and ask for clarifications so you may avoid any misunderstanding. It is also important you don’t divide your attention between talking and charting, texting or answering an email. Your patient, colleagues, and family want to know they have your undivided attention.
You may have heard of the 55/38/7% rule of communication that theorizes 55% of what is communicated is through body language, 38% through tone and 7% through words. The study demonstrated you could “read” the intent behind the words by reading body language and listening to tone. To communicate your ideas and thoughts clearly, it’s crucial you have control of your tone of voice and watch your body language. You can easily communicate something negative if you have your arms crossed and in an angry voice say, “I like you!”
During conversations it’s easy to go down a rabbit trail, completely losing your train of thought and misdirecting information. When you are brief and specific it’s more likely your partner will understand what’s being said and it will reduce the potential for miscommunication. This is especially true in digital communication, such as email. With a little bit of practice, you’ll get to the point quickly without rambling or giving away too much information. It’s also more likely the reader will read the entire message.
This is a tool many were not taught through school or at home. It was accepted that you would say whatever you were thinking without thinking about how it might be heard. Good communicators think about what they’re going to say and how they are going to say it before it comes out of their mouths. It’s a habit that might take one or two seconds, but will help you avoid embarrassments and the necessity of apologizing for what was said – or how it was said.
At Capital Healthcare Solutions it’s our mission to help you achieve your vision and goals for your life. Your career development and professional growth are an important part of that journey. Contact our professional recruiters today so we can start this journey to a new year together!